Admin/Customer Service Professionals

Felicity

Industry Background: Technology and Retail

Core Competencies and Strengths: Felicity considers herself to be a hard worker, efficient, proactive and keen to learn, a team player with an empathetic approach. She has excellent problem solving skills and strong attention to detail with a growth mindset. She has strong computer skills and is technically savvy and holds an MBA in Marketing and a Bachelor’s degree in Business.

Location: Dee Why

Salary: $73,000

Employment Type: Permanent, Full Time

Availability: Immediate

ID number: 129973

Sector: Admin/Customer Service, Marketing

Personal Impression: Carlise is friendly and focused; she has strong communication skills and was articulate detailing her experience. She is super keen to further develop her skills in Marketing and has a passion for building brands.

Sector: Admin/Customer Service, Medical/Pharma

Personal Impression: Marley is friendly, upbeat and bubbly. She comes across with a resourceful nature and has a "can-do" attitude, she has a straightforward approach and is results-focused.

Job Skills and Experience: Marley comes with a wealth of experience in Supply Chain, Customer Service, and Administration, having worked with leading companies in the medical device industry. In her recent role as a Customer Service and Allocation Specialist in the Mining industry, her role includes order investigation, as most orders are project-based, the role includes parts allocations, with thousands of parts, ensuring all are allocated correctly. Her role also includes case resolution and allocations, managing the inbox of over 200 emails a day, her role also includes supporting the customer service manager in special projects and reporting on current cases. Prior to this, her role working in the medical device industry included raising complex orders and being the point of contact for clients and suppliers. She has also won multiple awards, such as the Medical Spirit Award and the Team Player Award, showcasing her dedication to teamwork and operational excellence.

Industry Background: Medical, Mining

Core Competencies and Strengths: Marley is a determined professional; she enjoys ensuring smooth operations, focusing on customer service and assisting the business growth. She considers herself to have strong stakeholder management skills, has a solution-empathetic customer approach, is proactive, always looking at the big picture and is resourceful.  She has strong computer skills including using Salesforce, Great Plains, SAP.

Location: Frenchs Forest

Salary: $85,000

Employment Type: Permanent, Full Time

Availability: 2-4 weeks

ID number: 80489

Sector: Admin/Customer Service, Warehouse, Project Management

Personal Impression: Marlene is well presented, dynamic, self-motivated and friendly. She is super switched on and has a proactive and positive nature.

Job Skills and Experience: Marlene has a robust background in logistics and project management and has exposure to various industries, including documents for manufacturing, medical and medical devices, hospitality, insurance and government. In her most recent role she was a Project Manager for a translating business she successfully assisted cross-functional teams, managed projects end to end, part of her role was allocating vendors, keeping clients informed and would manage upto 40 projects at one time, she had exposure to technical documents for medical devices, healthcare marketing, insurances and large government organisations, part of her role was to complete quality control checking all documents ensuring it was 100% correct before sending to the client. Prior to this, she worked as a warehouse assistant for a book publisher. Her role included pick and pack, processing all the returns, making adjustments in the system and printing all the relevant documentation. She would also assist in data entry and stock control.

Industry Background: Translating, Logistics, Events

Core Competencies and Strengths: Maria considers herself to be highly organised, with strong time management skills, a team player with strong attention to detail and is hardworking. She is eager and keen with a results-driven mindset.  She has strong computer skills including using Excel, Tableau and various online portals.  She holds a Masters and Bachelor of Law.

Location: Freshwater

Employment Type: Temporary, Contract, Full Time

Availability: Immediate

ID number: 129992

Sector: Admin, Marketing

Personal Impression: Lena was friendly, smart and positive. She is keen to expand her experience and keen to learn with an open, flexible and adaptable approach, using her overseas experience.

Job Skills and Experience: Lena has diverse experience in Admin, Marketing and Events. Her roles overseas included Internal Marketing Communications from 40-100 staff, where she effectively manages daily news and oversaw the planning and coordination of corporate and social events, from finding the venue, catering and organising speakers. Her role involves supplier management, metric analysis, and report generation using Power BI, showcasing her analytical and organisational skills. Prior to this, working in a Legal practice, also working on Internal Marketing & Communication, she developed newsletter strategies, managed databases, and created content for social media for the business and also for the 2 partners.

Industry Background: Marketing, Legal, Accounting

Core Competencies and Strengths: Lena considers herself to be dedicated, reliable, respectful, with good attention to detail. She has a proactive approach, is creative and loves working in a team. She has strong computer skills, including using Social Media Facebook, Instagram, LinkedIn, Google Analytics, Google Ads, and proficiency in Capcut, Canva, Power BI and Intermediate Excel. She holds a Bachelor's Degree in Public Relations and has completed several certifications, including Digital Marketing.

Location: Freshwater

Salary: $32-$35 per hour

Employment Type: Temporary, Contract, Full Time or Part Time

Availability: Immediate

ID number: 129998

Sector: Business Management | Energy | E-Commerce | Marketing | Consultancy

Personal Impression: Toby’s communication style is engaging and professional, and he comes across as both grounded and adaptable. His leadership and customer-facing experience have helped him develop an exceptional ability to build rapport quickly and manage diverse responsibilities effectively. Outside of work, his interests in cycling, surfing, rugby, and camping highlight his teamwork, discipline, and resilience.

Job Skills and Experience: Toby’s most recent role was as an Energy Consultancy with Project Solar in the UK where he advised customers on solar and sustainable energy solutions, conducting site visits and managing customer relationships from consultation through to installation. Prior to this Toby ran his own successful business in the E-Commerce sector with his company TCK Logistics operating in the retail sale of sports goods, fishing gear, camping goods, boats and bicycles sector. Toby has managed online operations, streamlined workflows, and ensured high customer satisfaction through timely and accurate order handling. He also ran all the social media including data analytics, SEO and marketing initiatives. While at Uni Toby also ran a Marketing & Events company (Shift Marketing / Re-Production Productions Ltd, where he delivered integrated marketing campaigns, managed SEO and partnerships, and led event management operations, achieving measurable growth in engagement and attendance.

Industry Background: Toby professional experience spans renewable energy, e-commerce and logistics, marketing, and event management sectors.

Core Competencies and Strengths: Business Management | Project Leadership | Marketing Strategy, Client Relations | Customer Service | Stakeholder Management, Data Analysis | Workflow Optimisation | Problem Solving, Financial & Operational Oversight | E-Commerce Management, Digital & Software Proficiency | AI & Automation Awareness | Cybersecurity Awareness. Toby also holds a Bachelor of Business Management.

Location: Manly

Salary: $80,000

Employment Type: Permanent, Full Time (6 months due to WHV)

Availability: Immediate

ID number: 129984

Sector: Admin/Customer Service

Personal Impression: Melissa was well presented, positive, fun and was very customer focused.  She has a real "can do" attitude with a high work ethic.

Job Skills and Experience: Melissa is a highly personable and organised professional with over 15 years of experience in client-facing roles across retail, media, and service industries. She is also a qualified make-up artist and stylist working within TV and Media for over 15 years. She has proven her ability to manage customer relationships effectively, juggle multiple tasks simultaneously, and communicate clearly and efficiently, even under pressure. Her experience includes working on production sets from taking the consultation to delivery and working closely with all stakeholders, to ordering productions, following trends, managing all the digital marketing for her business including social media posts and updating the website to all the scheduling through to invoicing. 

Industry Background: TV, Make up artist, production

Core Competencies and Strengths: Melissa is highly organised, she has a flexible, adaptable nature, quick on her feet and works well under pressure; she also has a very high work ethic. She has strong computer skills, including using the MS Office Suite, CRM basics, Mac, and PC platforms, along with basic Canva and design tools as well as experience using Mailchimp, Klevio, Square, Wix, Shopify, social media platforms and Xero.

Location: Frenchs Forest

Salary: $30 per hour

Employment Type: Temporary, Contract, Full Time or Part Time

Availability: Immediate

ID number: 129406

Sector: Admin/Customer Service

Personal Impression: Hailey is well presented, calm and super friendly. She has a lovely fun, warm nature and a dedicated approach with a high work ethic and a real "can do" attitude.

Job Skills and Experience: Hailey has a strong background in admin, event management and customer service.  In her most recent working for a Sailing Club and servicing over 800 members to high standards, her role included planning all the events from racing days, training and coaching sessions, which included liaising with the association, ensuring all the documentation and rules were abided by strict guidelines, organising the location, all the catering, judges, awards and prizes. Hailey would take all the enquiries for the coaching, take and secure all the bookings and ensure all safety documentation was completed across all 15 courses. Prior to this, she assisted in the launch of the family business, launching a gin, as part of which her role included all the events for the launch, sample management and general customer service and sales. Prior to this, Hailey worked for a manufacturer and distributor for heating systems, where her role was complex, high-volume processing orders, checking all items of each custom order with up to 25 components on each order, which could be for a high-rise with over 25 floors and upto 100 orders a day. Prior to this Hailey had a career as an Archaeologist managing various sites.  

Industry Background: Sailing, FMCG-Gin, Distribution and Manufacturing

Core Competencies and Strengths: Hailey has strong communication and interpersonal skills. She is a real team-player, is conscientious and results driven, and she has strong attention to detail, including at high-volume data entry.  She is calm under pressure and highly skilled in establishing and maintaining positive client relationships and has a good commercial acumen. She has strong computer skills and holds a Bachelor's in Archaeology.

Location: Manly Vale

Salary: $80,000

Employment Type: Temporary, Permanent, Contract, Full Time or Part Time

Availability: Immediate

ID number: 129954

Sector: Accounting/Finance, Admin/Customer Service

Personal Impression: Val is dynamic, positive, energetic and super personable. She has a happy and social nature and was clear in her communication.

Job Skills and Experience: Val brings with her a diverse background that seamlessly combines customer service, sales, office management, and accounting, making her a well-rounded professional adept at navigating various business functions. Her recent experience as a Sales Representative underscores her strong commercial acumen and capabilities in lead generation, client relationship management, and sales tracking using CRM systems. Prior to this she has held roles in office management and accounts management, where she demonstrated her organisational skills and proficiency in financial transactions. Overseas, she has also experience working as an Energy Trader, liaising with power plants, forecasting usage, seasonal trends and optimising electricity and energy dispatch on a daily basis.

Industry Background: Energy, Construction, Finance, Trade, Events

Core Competencies and Strengths: Val is a people person. She has strong communication and interpersonal skills, and is a "switched on" professional, with good commercial acumen, hardworking and highly adaptable. Val enjoys a busy role and has a proactive approach with the ability to work collaboratively in bringing process improvements. She has strong computer skills, including using MYOB, Xero, SAP and intermediate Excel. She holds a Bachelor of Business Management.

Location: Wheeler Heights

Salary: $80,000

Employment Type: Temporary, Permanent, Contract, Part Time (4 days)

Availability: Immediate

ID number: 87236

Sector: EA/Office Management/Operations/HR

Job Skills and Experience: Kora is a highly skilled EA/Operations Manager with a robust background in Executive support, operational leadership, recruitment, and HR management. In her current role, her responsibilities include EA support to the Director, calendar management, liaising with all stakeholders, ensuring project delivery and being the "go to" for troubleshooting. Her role also includes full office management, inventory management, management of all HR records, new staff onboarding and managing all correspondence and HR enquiries for the apprentices. She also oversees and authorises timesheets. Kora also assists the Director in reports on job statuses, presentations, tenders, proposals and oversees invoicing. Prior to this role she supported the Executive team that were based interstate and overseas. Her role included Operational support onsite, and her responsibilities included end-to-end customer service and distribution, ensuring all issues were resolved, looking at process improvements, leading a small team for operational efficiency and mentoring new members. She was also involved in the recruitment and onboarding, and was the point of contact for all HR issues. Her career prior includes being an EA for Network Ten, which was a fast-paced, high-pressure EA role that included full calendar management, booking meetings, travel, accommodation, events, dinners, and social events for the staff. Kora also has experience in board reporting and working in the Advertising and Fashion industry.

Industry Background: Construction, Retail, Media, Fashion, Manufacturing, Advertising

Core Competencies and Strengths: Kora has well-developed communication, interpersonal and stakeholder management skills. She has a growth mindset and includes future planning for process improvements in her roles. Kora enjoys being the "go to" person, thrives in troubleshooting, and is a proactive and detail-oriented professional. She is also skilled in leadership and change management.  Kora has strong computer skills including using MYOB, O365 and various CRMS. She holds a Bachelor's degree.

Location: St Ives

Salary: $120,000

Employment Type: Permanent, Full Time  

Availability: 4 weeks

ID number: 121859

Sector: Office Manager / Project Management

Job Skills and Experience: Kel is a highly experienced Project Manager with over 15 years’ expertise spanning advertising, marketing, digital, print, TV, photography, and events. She has worked with leading agencies and global brands. In her most recent role, from taking the initial campaign pitch to boost engagement for charity registration courses and working to a budget, her role includes planning and executing events across an 8-week campaign. This included updating the website and creating a site map and ensuring workflows, daily WIP's with the team and delivering the full campaign. Prior to this she has worked with leading brands, from taking the initial brief, managing all contracts, timelines, budgets, creating purchase orders, liaising with agencies and giving clear briefs to pre-production planning. She also has experience in giving a campaign and budget pitch at an executive level.

Industry Background: Advertising, TV, Digital, NFP, Automotive, Agency

Core Competencies and Strengths: Kel is highly organised, thrives under pressure, hardworking, resilient and has proven commercial acumen. She is experienced in leading a team, highly creative with extensive project & events management expertise and a talent for stakeholder management. She has strong computer skills, including using both Mac and pc, Asana, Xero, with advanced Excel. She holds a Bachelor of Communication & Advertising and a Diploma in Marketing.

Location: Dee Why

Salary: $80,000 - $100,000

Employment Type: Temporary, Permanent, Contract,  Full Time or Part Time

Availability: Immediate

ID number: 128028

Sector: Admin/Customer Service

Personal Impression: Luisa is well presently, kind, caring and friendly, with a warm hardworking nature. She comes across as resourceful and reliable.

Job Skills and Experience: Luisa's versatility is demonstrated through her previous roles spanning administration, marketing, technical operations, and customer service as well as in marine biology. In her role as a Construction & Marketing Administrator, she successfully managed building submissions and executed marketing strategies, maintaining an active presence on social media and overseeing promotional materials. Through her administrative experience as a Purchase Ledger Clerk at O2 Academy Music Group, she has honed her abilities in accounts payable and project coordination. She also has extensive experience in Marine Biology from working in a Salmon Hatchery, collecting vital data, testing the water to cleaning and ensuring water quality to monitoring a living reef, including feeding and conducting tours. 

Industry Background: Marine Biology, Events, Construction and Publishing

Core Competencies and Strengths: Luisa enjoys working in a team, has strong communication and interpersonal skills and has strong attention to detail. She thrives in fast-paced and dynamic environments and has a proactive approach to problem-solving. Luisa is also passionate about contributing to local businesses and community initiatives. She holds a Bachelor's in Biological Sciences.

Location: Manly

Salary: $35 per hour

Employment Type: Contract, Temp, Full Time or Part Time

Availability: Immediate

ID number: 129882

Sector: Admin/CS, Tech

Personal Impression: Julie is warm, friendly and loves to support in a collaborative team. She is an active learner with a proactive and pragmatic nature.

Job Skills and Experience: Julie has a solid background in technical support and customer service and also has proven experience in streamlining processes and working on various projects. In her most recent role her duties include troubleshooting hardware and software issues, managing incident tickets, and ensuring seamless operation for large teams with a focus on customer satisfaction. She has proven experience working with diverse stakeholders and maintaining high service standards under tight deadlines. She also has experience working on various projects that have included mapping workflows, analysing capacities, meeting with internal and external stakeholders to ensure the functionality of the business, initially testing 3 project sites before the final launch. Prior to this her support role has included supporting up to 5,000 users across both software and hardware, assisting with various app functionality for the Health Services for hospitals that included cleaning, meals, patient information and providing a backup of data. She has substantial expertise in managing Active Directory, handling user access, and providing technical support across various platforms, including Microsoft Office 365 and ServiceNow. Her proficiency with tools like Power BI and Tableau allows her to deliver insightful data analysis and reporting, contributing to better decision-making processes within organisations.

Industry Background: Pharmaceutical, Health, Government

Core Competencies and Strengths: Julie is self-motivated and has a proactive nature; she enjoys the troubleshooting aspect and providing a high level of customer satisfaction. She is highly organised with strong communication and interpersonal skills. Judy enjoys taking ownership of a role and providing insight for process improvements. She has strong computer skills across Office 365, Servicenow, Jira, Asure, Active Directory and intermediate Excel. She holds a Graduate Certificate in Business Analytics and certifications in Salesforce, ITIL, and Database Design.

Location: Brookvale

Salary: $75,000 - $80,000

Employment Type: Permanent, Full Time 

Availability: 2 weeks

ID number: 86817

Sector: Admin/CS

Personal Impression: Abbie is bubbly, friendly, empathic with a self-motivated attitude. She has a calm nature and a caring persona.

Job Skills and Experience: Abbie has extensive experience as a PA/House Manager for over 14 years. Her role has included assisting Professionals with both their personal and business needs. She has developed a diverse skillset in daily operations, customer service, admin, logistics, travel and events. Her role included managing complex schedules for senior executives, assisting in supporting the businesses from answering enquiries, processing orders, liaising with the logistics team, assisting in organising events from obtaining quotes, R&D of suppliers, to organising travel and accommodation. Her role has also included managing the household and children's needs as well as personal travel, appointments and medical needs.

Industry Background: Childcare, Distribution

Core Competencies and Strengths: Abbie is highly organised, a forward thinker, calm under pressure and a great troubleshooter. She has high customer service standards and works well with multiple priorities. Abbie has strong communication and interpersonal skills with the ability to engage quickly. She holds a Diploma in Childhood Service and an Advanced Diploma in Nutrition & Medicine and a First Aid Certificate.

Location: Queenscliff

Employment Type: Temporary,  Permanent, Contract, Full Time or Part Time

Availability: Immediate

ID number: 129863

Belinda

Sector: Office Management, Operations, Compliance

Personal Impression: Vesna presents as a professional, warm, and approachable individual who connects easily with others. She comes across as confident yet easy-going, making her a natural fit in both team environments and client-facing roles. Highly articulate and personable, she quickly builds rapport and trust, while her calm, friendly manner ensures she can navigate challenges with composure. At the interview, Vesna demonstrated excellent communication skills and a polished, professional presence, leaving a strong and positive impression.

Job Skills and Experience: Vesna brings over 18 years of diverse experience across administration, operations, quality assurance, account management, sales, customer service, and business leadership. With a background that blends corporate roles and entrepreneurship, Vesna thrives in fast-paced environments, balancing strategic planning with hands-on delivery. Most recently, Vesna worked with Forte Asset Services in a multifaceted role covering Office Management, Service Coordination, Job Management, and Systems and Policies. She was the first point of contact for clients, coordinating service appointments, handling inquiries, and ensuring seamless communication between clients, service providers, and technicians. Her role extended to compliance and WHS, including the development of internal policies, SWMs, AFSS scheduling and reporting, CM3 renewals, and ISO certification processes. She also supported office operations through accurate reporting, documentation, and data management. Alongside her corporate career, Vesna has successfully managed her own business, Lights To Party an event lighting company delivering services to both private and corporate clients including AMP, Ferrari, Porsche, Audi, Nescafé, Canon, and CSR. As Director, she oversees all aspects of operations including marketing, client relationship management, supplier negotiations, event planning, financial reconciliation, staff coordination, and policy development. This entrepreneurial experience has sharpened her skills in negotiation, problem-solving, and high-level customer service while reinforcing her ability to manage teams and deliver exceptional results under pressure.

Industry Background: Medical, Government, Digital Marketing, and Events

Core Competencies and Strengths: Vesna has consistently demonstrated strong organisational, client relationship management, and operational leadership skills throughout her career. Operations & Administration, Compliance & WHS, Marketing & Communications and Technology & Systems – Experienced in SiteCore, Marketo, MailChimp, Falcon.io, Canva, Xero, and LMS reporting systems.

Location: Frenchs Forest

Salary: $80,000 - $90,000

Employment Type: Temporary, Permanent, Contract, and Full Time

Availability: Immediately

ID number: 85738

Sector: Office Management, Operations, Marketing

Personal Impression: Jacky is really lovely and easy to get along with, I quickly warmed to Jacky. She is an adaptable and collaborative professional with over 9 years of experience across real estate, client services, and learning and development.

Job Skills and Experience: Jacky is committed to delivering exceptional customer service. She has built a reputation for being a dependable and proactive team player who supports both colleagues and clients with efficiency and professionalism. In her most recent role as Marketing & Operations Manager, Jacky partners with top-performing agents to deliver high-quality marketing campaigns, oversees compliance, manages HR functions, and ensures smooth day-to-day office operations. Previously, she worked as Executive Assistant and Office Manager supporting senior executives and managing end-to-end sales and marketing processes while ensuring compliance and seamless client experiences. Earlier in her career, Jenny spent six years at Integro Learning Company, where she advanced from Training Coordinator to Client Services Manager, leading the launch of a new psychometric assessment tool, managing client relationships, and driving business development initiatives. Across her career, Jacky has demonstrated strengths in operations management, client engagement, and marketing execution, with proven expertise in streamlining processes, supporting leadership teams, and ensuring business efficiency. With her bright, professional manner and ability to balance multiple responsibilities, she is highly regarded as a reliable and resourceful team member who adds value to any organisation.

Industry Background: Real Estate & Training

Core Competencies and Strengths: Known for her strong communication and interpersonal skills, Jacky thrives in fast-paced environments, quickly learns new systems, and brings a highly organised, detail-oriented approach to her work. She has experience in Operations & Office Management, Marketing & Campaign Coordination and Executive Support. She is also Tech savy, and quick to learn and adopt new platforms; proficient in CRM systems, Xero, and digital tools for workflow, marketing, and reporting.

Location: Brookvale

Salary: $110,000

Employment Type: Temporary, Permanent, Contract, and Full Time

Availability: Immediately

ID number: 103131

Sector: Administration, Customer Service, Analyst

Personal Impression: Mel is warm, smart and friendly. She has an enthusiastic nature and loves to add value and bring her insight.

Job Skills and Experience: Mel is highly qualified with a robust background in trade compliance, supply chain management, and data analytics. Her experience includes working overseas in the Life Science sector, as a Trade Compliance Analyst, which included liaising with overseas clients in USA, UK, Germany and France, as well as Spanish government officials to obtain the import licence, ensuring all documentation was completed to the required regulations and then to release the stock. Working across two divisions, Healthcare and Chemicals, Mel would issue 20-30 licences weekly. Her responsibilities included defining and monitoring KPIs within the Supply Chain function and ensuring compliance with European regulations. Part of her role also included working on various projects using Yellow Belt Six Stigma, some of her achievements include reducing the processing time for local license import applications by 1.5 hours per month, improving email response rates within 24 hours and collating data for greenhouse gases project ready for implementation.  During her Master's, she worked within the hospitality sector for a consultant, using various datasheets to create a Power BI Dashboard. More recently Mel worked for a bank, analysing customer applications for various Term Deposits and Farming Management deposits, following compliance and regulations.

Industry Background: Life Science, Banking, Hospitality

Core Competencies and Strengths: Mel is highly organised, process driven and proactive. She enjoys working and contributing to a team and is approachable with strong listening skills. Mel has advanced analysing skills with Advanced Excel and Intermediate Power BI. She has strong computer skills including using SAP, and has had exposure to Python and SQL. She holds a Bachelor's in Chemistry, a Master's Degree in Cosmetics and Dermopharmacy and Master's in Business Intelligence.

Location: North Manly

Employment Type: Temporary, Contract, Full Time or Part Time

Availability: Immediately

ID number: 129600

Sector: Customer Service, Business Management

Personal Impression: Suzy leaves a genuinely warm and grounded impression. She’s the kind of person who instantly puts others at ease with her friendly and approachable nature. Thoughtful, calm under pressure, and always willing to lend a hand, she brings a confidence and a can-do attitude to everything she does. People naturally gravitate towards her because she’s authentic, solution-focused, and simply lovely to deal with—both professionally and personally.

Job Skills and Experience: Suzy is a self-driven and down-to-earth professional with a strong foundation in customer service, business operations, and brand development. With extensive experience across retail, e-commerce, and wholesale environments, she brings a unique combination of strategic thinking, hands-on leadership, and a passion for building meaningful customer relationships. Suzy has a proven track record of launching and growing successful small businesses, including retail and FMCG brands. Her strengths lie in her ability to lead business development initiatives, manage day-to-day operations, and drive customer engagement through thoughtful service and communication. She thrives in dynamic environments where adaptability, problem-solving, and collaboration are key to success. Her approachable nature, paired with excellent time management and organisational skills, makes her a reliable and proactive team member. Whether leading product development, nurturing client relationships, or supporting frontline retail, Suzy consistently brings energy, initiative, and a results-focused mindset to everything she does.

Industry Background: Retail & Customer Service, E-commerce & Small Business, Skincare and Whole Food and Pet Food

Core Competencies and Strengths: Suzy has a customer-centric approach and an entrepreneurial mindset. She has natural business development skills and is strong in identifying opportunities, securing partnerships, and driving sales growth in both retail and wholesale settings. She is proficient in MS Office, Slack and Google Business.

Location: Frenchs Forest

Employment Type: Full Time or Part Time

Availability: Immediately

ID number: 129591

Sector: Account Management, Project Management, Sales Support

Personal Impression: Polly is warm and approachable by nature and has a genuine care for people. She brings a calm, steady presence and is often described as sweet, kind, and thoughtful - someone who naturally lifts the energy in the room. Her ability to connect with clients and colleagues alike stems not just from her communication skills, but from her authentic empathy and desire to connect with other people.

Job Skills and Experience: Polly is a dedicated and solutions-focused professional with over 15 years of experience across business development, customer success, account management, and sales support. Throughout her career, she has built a reputation for cultivating strong strategic relationships and driving business growth through client-centric service. With excellent communication and interpersonal skills, she is adept at understanding client needs and aligning company offerings to deliver exceptional results. Polly is also a collaborative and hands-on leader, experienced in mentoring and supporting teams to deliver high-quality operational and stakeholder outcomes. She thrives in fast-paced, dynamic environments and brings a results-driven, adaptable mindset to every challenge. In her next role, Polly aims to leverage her extensive experience to further customer success and operational excellence while consistently delivering impactful results. Most recently, she worked as a Business Consultant and Project Manager with Hey You App, where she focused on improving internal processes and client retention strategies, leading the implementation of changes that enhanced operational efficiency and customer experience. Prior to that, she held multiple roles at First Choice Diagnostic Co., including Customer Success Manager, Operations Supervisor, and Project Manager. In this capacity, she managed scheduling and operations teams, led client onboarding, and supported the transition of major accounts such as Australia Post.

Industry Background: Technology & SaaS, Healthcare/Diagnostics, Education

Core Competencies and Strengths: With over 15 years of experience in business development and account management, Polly's strengths lie in her relationship-building skills, operational leadership, and customer-centric mindset, which she applies across every role with consistency, care, and professionalism. 

Location: Davidson

Salary: $100,000

Employment Type: Temporary or Permanent, Part Time

Availability: Immediately

ID number: 115231

Sector: Corporate Services, Executive Support, Compliance & Office Operations

Personal Impression: Jacky is the kind of person every high-performing team wants but few can find. She brings a unique blend of composure under pressure, strategic thinking, and a genuinely warm, people-focused approach. Whether it’s liaising with C-suite executives, coordinating large-scale office relocations, or implementing compliance systems from scratch, Jacky brings clarity, structure, and reliability to every task. She’s intuitive, organised, and a master of managing change across complex, multi-stakeholder environments.

Job Skills and Experience: Jacky's most recent role was as an EA to senior leadership teams, in which her responsibilities ranged from board & C-suite support, calendar and travel management, minute-taking, to personal assistance. During her role as Office & Operations Management, Jacky managed facilities, reception, purchasing, vendor management, planning, relocation and refurbishment projects. While working in her EA role for an IT startup, Jacky oversaw the design and implementation of the company's ISO 9001:2015 certification, including auditing, policy and procedure development. She also has experience in Workplace Safety & Change Management, working on WHS compliance, safety committee leadership, Covid-19 site operations, and dynamic risk assessments. Jacky is skilled in stakeholder engagement, staff supervision, high-level customer service, and team coordination.

Industry Background: Corporate Services, Healthcare, IT, Construction

Core Competencies and Strengths: Jacky has a proven track record of implementing systems that streamline costs and workflows, including reducing office expenditure by 30% and driving helpdesk efficiency. From managing large-scale Covid-19 testing operations to supporting leadership transitions and working with diverse stakeholders under high-pressure environments, Jacky brings calm, structure, and solutions to every situation. Jackie is an expert in ISO systems, audit preparation, and WHS implementation, ensuring not just compliance but ongoing improvement and operational excellence. She also has experience in document and digital management, working with TRIM archiving, MS Office 365, SharePoint, IT Glue, Visio, and Xero.

Location: Frenchs Forest

Salary: $80,000 - $100,000

Employment Type: Full Time

Availability: Immediately

ID number: 129248

Sector: Admin/Customer Success/Account Management

Professional Summary: Background in Customer Success Management

Personal Impression: Amelia is warm, friendly and professional. She has a real big picture view and was very engaging and focused and brings a wealth of expertise in events and account management.

Job Skills and Experience: Amelia has a background as an Account Manager, with a notable track record in managing key accounts and diverse teams in the hospitality industry. In her most recent role she managed all the Corporate Key Accounts of up to 100, end to end, from taking the initial consult, to setting up their online profile, ensuring tailored solutions that align with the client needs and budget specifications. Her role also included reviewing the current accounts to ensure retention. Prior to this, Amelia worked in the Hotel industry, managing a team, while overseeing events for up to 1,000 guests, her role included managing a calender of events over 12 months, managing budgets of up to $20M, drafting proposals, contracts for events including travel, accommodation, entertainment, menu tastings, meetings, conferences, dinner and cocktail parties. Amelia's role included meeting sales targets and ensuring revenue growth by nurturing client relationships. One of her achievements includes managing an extensive portfolio that generated approximately $1.5 million in annual revenue.

Industry Background: Retail, Events, Hospitality

Core Competencies and Strengths: Amelia has very strong communication and interpersonal skills, with excellent stakeholder management skills. She is highly organised, detail-oriented and has a strong commercial acumen, with a customer-focused approach. Amelia has strong computer skills in MS Suite and Salesforce and holds a Diploma of Hospitality (Management) and multiple Certificate II qualifications in Hospitality and Operations.

Location: Cromer

Salary: $80,000 - $100,000

Employment Type: Full Time and Part Time

Availability: Immediately

ID number: 128854

Sector: Travel, operations, office management

Professional Summary: Background in Customer Service, Childcare and Support Worker

Personal Impression: Tracey is friendly, highly motivated, adaptable, and results-driven professional with over 20 years’ experience across travel coordination, tour leadership, administration, project and event management, digital marketing, and sales.

Job Skills and Experience: Tracey's career spans both corporate and tourism environments, where she has consistently delivered exceptional service, driven operational improvements, and built strong relationships with clients and stakeholders. Currently working in a global fragrance and flavour company, Tracey provides high-level administrative and sales support across multiple functions. She has been recognised both locally and regionally for her contributions to marketing submissions, process improvements, and client engagement. In parallel, she has worked as a Tour Leader for nearly a decade, successfully coordinating and delivering bespoke performance tours on land and at sea. These experiences highlight her exceptional organisational ability, calmness under pressure, and genuine care for customer experience. She has led groups to destinations including the USA, Singapore, and the South Pacific, liaising with cruise lines, managing complex travel logistics, and supporting multi-generational groups with professionalism and empathy. Tracey thrives in fast-paced, people-focused environments where she can make a tangible impact. Known for her attention to detail, initiative, and emotional intelligence, Tracey builds trust quickly and handles challenges with grace. She is seeking her next opportunity in a team that values service excellence, strong communication, and collaboration - where she can bring her "can-do" energy, travel expertise, and leadership to the forefront. With extensive global travel experience and a passion for creating positive experiences, Tracey would be an asset to any organisation in the travel, events, or broader service industries.

Industry Background: Local Councils

Core Competencies and Strengths:  Tracey brings a unique combination of hands-on logistics expertise and people-centric leadership, making her a standout candidate for roles in tour operations, travel management, project coordination, or administration. She is skilled in managing end-to-end logistics for land and cruise-based group travel, including international itineraries, bookings, performances, and client support. Tracey thrives in building lasting relationships with stakeholders, tour participants, studio owners, and internal teams. Tracey is known for her approachable and supportive style. She is proficient in Social Media, IBIS, MS Office System, IT systems, WHS, HR and office operations.

Location: Northmead

Salary: $85,000

Employment Type: Full Time or Part Time

Availability: 2-3 weeks

ID number: 129444

Professional Summary: Background in Customer Service, Childcare and Support Worker

Personal Impression: Belinda is a warm, friendly, and professional individual who brings both a positive energy and a high standard of communication. She has a naturally pleasant disposition and communicated effectively. She demonstrated the ability to process information quickly and was attentive throughout the interview process. Belinda is well-organised and thrives in both collaborative environments and when using her own initiative. She consistently demonstrates a high level of dedication, with a strong sense of responsibility and an ability to prioritise, multi-task, and maintain focus under pressure.

Job Skills and Experience: Belinda's career reflects a versatile and committed professional with a rich background spanning childcare, health and fitness, aged care, and customer service. She has demonstrated exceptional adaptability across roles that require strong interpersonal, organisational, and caregiving skills. Her most recent role at Gem Early Learning highlights her strengths in early childhood education, behaviour management, and daily care routines. Prior to that, she served as a Fitness Trainer at Core 9 Fitness, where she delivered group fitness programs, advised clients on safe use of equipment, and maintained high safety standards. Her earlier experience includes five years running her own Family Day Care, giving her strong insight into child development, educational activities, and home-based care compliance. Additionally, she worked in customer-facing roles at National Hearing Care, demonstrating exceptional customer service, front desk coordination, appointment scheduling, and complaint resolution.

Industry Background: Early Childhood Education & Child Care, Health & Fitness, Aged and Disability Support and Customer Service & Reception

Core Competencies and Strengths: Excellent customer service and leadership skills, Ability to work both independently and in a team. Proficient in administration and computer systems.

Location: Narrabeen

Salary: $70,000

Employment Type: Full Time or Part Time

Availability: Immediate

ID number: 129394

Title: Customer Service, Sales-Tech SAAS, Executive

Skills: Kim is highly organised, process driven, and has strong stakeholder engagement skills with the ability to engage across all levels. She is proficient in Salesforce, Xendesk, SAP, Monday, Slack and Canva, including having Intermediate to Advanced Excel skills.

Experience: Kim has extensive experience both in Australia and internationally in Customer Success and Operations, equipping her with the tools to excel in customer-centric roles.  In her last role she managed the customer support across Europe, North America achieving an impressive Customer Satisfaction score of 97% and a 100% retention rate.  Her role included leading a team, Customer management of the top clients from initial engagement, presentation and then full project management and implementation of the project, working closely with both teams to ensure smooth implementation.

Location: Collaroy

Employment Type: Temporary, Permanent Contract, Part Time, and Full Time 

Availability: Immediate

Culture fit: Kim was a delight to meet with; she is warm, fun and smart, with an upbeat and a happy persona.

ID number: 129329

Title: Admin, Customer Service

Skills: Chloe is hard working, highly organised and proactive. She has excellent attention to detail with well-developed problem solving skills, including making decisions. She thrives in streamlining operations and maintaining quality control, ensuring smooth operational workflows. She has strong computer skills, including using MS Dynamics, SAP, Canva, Autocad, Sketup and intermediate to advanced Excel skills. Experience: Chloe has a strong background in Retail, Warehousing, and Logistics. She holds a Master's degree in Architecture and is tech savvy. In her most recent role working for a large retail chain, her role as the Returns Coordinator included managing logistics of returns from across stores ANZ and South Pacific of over 300 stores, as well as all the online orders for the region. Her duties included checking the stock, conducting QC, matching the product payment, adhering to any promotions adjustments and approving or declining in Microsoft Dynamics AX. Once the process was complete, Chloe's role then included sorting products via category, creating a shipment list and organising the logistics to varies sites depending on the outcome, this included sites in Thailand and China. Prior to this, Chloe worked at a Medical Device business assisting them in their relocation, this included pick, pack and inventory contact and stock management using SAP. She also has experience in working in retail sales, assembly role for Sony and has a background overseas working as a drafter for an Architect business.

Salary: $30-35 per hour

Location: North Manly

Employment Type: Temporary Contract, Part Time, and Full Time 

Availability: Immediate

Culture fit: Chloe is energetic, bubbly and self-motivated. She has a very strong work ethic and enjoys taking full accountability for her roles, always gives 100%.  She is smart and methodical in her approach with an honest and approachable nature. 

ID number: 129327

Title: Marketing, Customer Service

Skills: Cathy can work with Platforms including Freshdesk, Amazon Connect, Zendesk, Shopify, Salesforce, Canva, CapCut, WordPress, Skilled in training, coordinating, and supporting large volunteer groups to ensure smooth operations during major events.

Experience: Most recently Cathy has Volunteered with the Australian Fashion week, and has done so for some years now in many different roles including PR and Assistant Volunteer Manager, Coordinating (500+ volunteers at major events).  Prior to this she took a contract position with Scene to Believe, one of Australia's leading event photography and event services providers where she was responsible for Customer Service & Complaint Resolution (via phone, chat, social platforms). Cathy was also across social media strategy, content creation & community engagement (TikTok, Instagram, Facebook).  Cathy is now looking to settle down into a permanent role preferably where she can use her people skills in a customer service role.

Salary: $75,000 - $80,000

Location: Hornsby

Employment Type: Temporary and Permanent Full Time 

Availability: Immediate

Culture fit: Cathy has a calm yet very bubbly personality, she has a versatile background with a talent for people coordination, digital content creation, and customer engagement. She's adaptable, tech-savvy, and thrives in fast-paced, high-pressure environments—balancing creativity with strong communication and organisational skills.

ID number: 129288

Title: Office Administration, Executive Support

Skills: Kathy thrives in managing multiple priorities simultaneously, from catering logistics to inbox triage and stakeholder communication. She is skilled at creating seamless experiences for large groups, and has managed everything from 130-person Christmas parties to weekly volunteer catering. Kathy is a clear communicator with a calm presence and maintains positive relationships across all levels - from senior executives to volunteers and customers. Kathy’s experience spans fast-paced finance environments and dynamic community-focused organisations. She’s flexible, eager to learn, and always ready to step in where needed. Whether supporting a director or running an office solo, Kathy brings a strong sense of ownership, accountability, and collaboration.

Experience: Kathy is experienced in Administration & Office Support (Diary management, inbox control, filing, archiving, office supplies, fleet record keeping, phone reception, customer liaison), Executive Assistance (Calendar coordination, travel bookings, formatting reports and presentations, internal communications, meeting prep, function planning), Event Coordination (Staff off-sites, annual conferences, Christmas parties, team meetings, and volunteer celebrations for over 100 guests), Customer Service & Stakeholder Engagement (Friendly and effective liaison with clients, volunteers, internal staff, and executives). Kathy is has worked with a range of software and systems, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and Monday.com, as well as iPads and tablet tools.

Location: Fairlight

Employment Type: Part Time

Availability: Immediately

Culture fit: Kathy is the kind of professional every team needs — calm, efficient, and unflappably dependable. Her approach is personable and proactive, with a natural ability to organise people, spaces, and information. Whether supporting C-suite executives or running the operations, Kristine brings warmth, structure, and attention to detail. She’s approachable, solution-focused, and effortlessly blends strong people skills with rock-solid administrative expertise.

ID number: 129253

Title: Sales Support, Customer Service and Operations

Skills: Nikki is confident, dynamic, resourceful and results driven, and enjoys a role that is varied and she can drive outcomes. She has very strong communication and interpersonal skills with a proactive nature. Nikki is highly organised, has proven decision making abilities and focused to get the job done.

Experience: Nikki is a well-rounded professional with extensive experience in operations, sales and customer support, and HR. In her most recent role she managed the office and warehouse operations as well HR Admin and Payroll. Her duties included ensuring daily logistics ran smoothly, trouble shooting any issue or delays, working closely with the Sales Managers, Customer Service teams, sending out a weekly newsletter to all employees from HO total being up to 600 staff. Her role included supporting the CEO in booking meetings, day conferences and leadership meetings across Australia. She was also the Facilities Coordinator for the office as well as being the fire warden for the building. Prior to this, Nikki's roles have included HR Admin, onboarding new staff, advertising, screening, issuing new contracts as well as running a fortnightly payroll of over 400 staff. One of her achievements include achieving a remarkable 100% resolution rate for customer enquiries and has streamlined administrative processes that reduced operational costs by 20%.

Salary: $95,000 - $100,000

Location: Dee Why

Employment Type: Permanent, Contract, and Full Time

Availability: 1 week's notice

Culture fit: Nikki is a dynamic, results driven professional. She is well presented and has a friendly, bubbly nature

ID number: 124549

Title: Customer Service | Healthcare | Retail | Housekeeping

Skills: Stacey is known for her calm demeanour, reliability, and proactive mindset. Whether working independently or as part of a team, she creates positive experiences for clients and colleagues alike. Now seeking a full-time opportunity, she is eager to apply her diverse skill set within a supportive and collaborative team environment where she can continue to grow and contribute meaningfully. Stacey is a dedicated and versatile professional with a strong background in customer service, aged care, technical support, and housekeeping. With over four years of experience in the healthcare sector and a solid foundation in both retail and technical service roles, she brings a compassionate, organised, and proactive approach to every environment she works in. Holding a Certificate III in Individual Support (Ageing Specialisation), Stacey excels at providing person-centred care while also managing frontline customer engagement and back-end operations with professionalism and efficiency.

Experience: Stacey's experience spans multiple sectors — from her ongoing role as an Assistant in Nursing at Thompson Health Care, where she supports residents with daily living and health monitoring, to her work as a Customer Service Assistant at CLA Lighting and Sales Associate at Hardware & General, where she handles everything from phone queries and sales processing to stock control and supplier coordination. Additionally, Susmita brings hands-on technical knowledge from her role as a Junior Field Technician at VigiLink Solutions and has maintained a high standard of cleanliness and guest service in past hospitality roles.

Salary: $65,000 - $70,000

Location: Dee Why

Employment Type: Permanent Full Time

Availability: 1 week notice

Culture fit: Stacey is a softly spoken sweet girl. She is living here with her Australian hubby who runs his own CCTV Business, and she works with him on the weekends. She has a strong background in customer service and loves to support and help others. Stacey is empathetic and caring; she is looking for somewhere she can grow in a team environment and has support.

ID number: 129104

Katrina

Title: Strategic Account Management | Sales | Customer Service

Skills: Kiara has demonstrated an exceptional ability to align client needs with strategic business goals. At RX Global, she currently manages high-profile exhibitor accounts within the Reed Gift Fairs portfolio, creating bespoke development plans and maintaining long-term relationships with key stakeholders. Her earlier roles span national exhibition sales, technical support for tourism booking systems, and sales and marketing for a national organic food brand, giving her a well-rounded skill set in consultative selling, customer care, stakeholder management, and CRM/database handling. She is known for her consultative approach, clear communication, and ability to navigate complex stakeholder environments. Kirsten excels in turning challenges into growth opportunities while maintaining a strong client-first mindset.

Experience: A results-driven Strategic Account Manager, Kiara brings over eight years of experience across client-focused roles in the events, tourism, tech, and retail industries. With a strong foundation in account development, customer relationship management, and solution-based sales, she has built a proven track record of driving revenue growth, deepening key client partnerships, and delivering tailored solutions in competitive, fast-paced environments.

Salary: $95,000 - $100,000

Location: Warriewood

Employment Type: Permanent Full Time

Availability: 4 weeks notice

Culture fit: Kiara is well-presented, dynamic and outgoing with excellent experience across Account Management, Business Development and sales, client management, customer service and fostering strong relationships. She is outgoing, very chatty and loves engaging with her clients and finding solutions for them.

ID number: 129099

Title: Customer Service and Administration

Skills: Erin is a doer; she likes to be focused and get the work done.  She sees herself as a good communicator and a supportive work colleague.  She is organised and accurate in her day to day tasks and likes to be accountable for her own responsibilities in the workplace. She likes to ask questions, if she knows "why" then she feels she has a better understanding of what needs to be done and around key priorities.  

Experience: Erin has a background across customer service and administration support both within retail and leisure, ensuring customers are well looked after and orders are fulfilled, initiating payments and helping with stock levels. She has also worked as a support Teachers Aide within a high school. Her most recent role has been working for Dnata Catering in Brisbane Airport. This role was physically demanding and needed a keen eye for detail and the ability to communicate and be totally team and customer orientated. The days were busy and fast moving with a high level of administration that needed to be completed correctly and on time, relating to temperature controlled foods.  She loved the team environment particularly working with lots of different personalities and cultures. She enjoyed the Teachers Aide role as she felt it had a real purpose. She focused on the challenge of supporting someone to head in the right direction with their education and effort. She said the role also put her into an environment that was disrespectful and at times concerning however she knew she had to face that head-on and not take any abuse personally, helping her to build real resilience. 

Salary: $70,000

Location: Balgowlah

Employment Type: Permanent, Temporary, Contract and Full Time

Availability: Immediately

Culture fit: Erin presents initially as quite shy, but once she settles in she is delightful. She demonstrates very good listening ability and is warm and personable. She presents as an empathetic, nurturing and team orientated individual.

ID number: 129099

Title: Account Management - Medical Device Industry

Skills: Ruby is dynamic, hardworking and works well under pressure with multiple deadlines - a real "gun" to get the job done, she thrives on taking autonomy in a role and make it her own. Ruby is looking for a varied long term role in a company which supports their team and encourages career growth. Highly organised, proactive and driven to get the job done, she has well developed prioritising and trouble shooting skills. She has strong computer skills including using MS Suite, Netsuite and MYOB.

Experience: Ruby has strong Customer Service skills including experience in account management and logistics. In her most recent role, being very fast paced and detail oriented, she supports NSW Hospitals end to end with product related orders in the medical device industry, from the initial enquiry, quote, raising the PO, logistics, scheduling to invoicing. Prior to this she worked as an Onboarding Manager for F45 Training HQ for 5 years, where she had a diverse range of responsibilities. She managed communications and a high volume of email tickets from franchisees through Zendesk, her role included onboarding franchises end to end of opening new studios in Australia, New Zealand, India, Asia, and the Middle East. She conducted support compliance calls with franchisees, liaised with the IT department to resolve technical queries, and onboarded new franchisees onto the 'green light project.' In this project, she monitored studio compliance at each stage, ensuring the deadlines would be met. During this time she showed initiative and created a manual for new starters on how to onboard.

Salary: $80,000

Location: Dee Why

Employment Type: Permanent and Full Time

Availability: 2-4 weeks notice

Culture fit: Ruby is a bubbly, confident and has an engaging personality. We built a great rapport quickly; she is articulate and provided details and examples when discussing her skills and experience. She has a real fun, positive "can do" attitude.

ID number: 120559

Title: Office Manager and Executive Assistant

Skills: Joanne has strong skills in planning and organisation, with a proven ability to manage multiple tasks and projects simultaneously. Highly developed interpersonal skills, capable of establishing and maintaining good working relationships with stakeholders. Experienced in handling sensitive and confidential matters with a high level of discretion and contributing to a positive work atmosphere. She has good computer skills including using MS Suite, preparing presentations, CONCUR, Xero and Optimo.

Experience: Joanne has over 20 years of experience in administrative roles, including positions as Office Manager and Executive Assistant. She is skilled in diary management, expense reconciliation using CONCUR, and coordinating events, conferences of up to 100 and travel arrangements for domestic and international needs. She has also worked on various projects from researching IT Suppliers, planning an itinerary for an overseas trip to planning staffing daily sales run across Sydney to checking logistic document ready for payment, ensuring all documents cross check. Familiar with HR processes, including maintaining employee files and assisting with training and induction of new staff. Also has experience as a Practice Manager in a healthcare setting and a coordinator for training program.

Location: Dee Why

Employment Type: Permanent and Full Time

Availability: 4 weeks

Culture fit: Joanne was lovely and open. She is super friendly, self-motivated with a dependable, "can do" attitude with a professional and diplomatic nature.

ID number: 120067

Marissa

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Brian