Technical Professionals
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Technical Professionals
Kyle
Sector: Admin/CS, Sales, Tech
Personal Impression: Kyle is very approachable and open, and it was great to hear about his diverse personal interests. He comes across as a genuine and positive person, who is keen to be busy and is dedicated to treating both colleagues and customers with respect.
Job Skills and Experience: In his current role as Front of House Manager, Kyle is responsible for efficiently managing daily operations in a fast-paced environment, overseeing financial transactions, inventory, and order processing, while delivering exceptional customer service, maintaining clear communication, and ensuring a positive and memorable experience for all customers by attentively addressing their needs and resolving any issues promptly. In his prior Sales and Customer Service role, Kyle was promoted to Manager of a team of 10, where he was responsible for resolving complex customer disputes using strong negotiation skills aligned with company strategy. Additionally, he coordinated staff schedules and training to enhance team productivity and maintain high service standards. In this role he further built his communication, time management, and problem-solving skills. Prior to this, Kyle worked for a telecommunications provider as a manager in a retail store, where he managed stock, replenishment, and special orders as well as delivering exceptional customer service, resolving enquiries, disputes, and escalated case issues while building repeat business through strong client relationship building. His role before this as Customer Support for a computer and network equipment retailer involved store inventory and stock replenishment along with liaising and maintaining relationships with key suppliers and providing excellent customer service. This role provided great opportunity for hands-on IT development and introduced Kyle to learn how to programme.
Industry Background: Retail, IT/Telecommunications, Hospitality
Core Competencies and Strengths: Kyle is a reliable, loyal and diligent team player who appreciates efficiency and collaboration. He is experienced in Microsoft Office Suite, and has a passion for programming. He holds a Certificate III (IT) - Computer Programming and IT Industry and has a Certificate IV in Aged Care that is pending work experience.
Location: Brookvale
Salary: $7o,000
Employment Type: Temporary, Permanent, Contract, Full Time or Part Time
Availability: 1 week
ID number: 130523
Lawrence
Sector: Admin/CS – Sales/Mktng – Tech – Executive
Personal Impression: Lawrence presents as a positive high energy candidate. He is personable and intelligent and articulate in his presentation. Lawrence was able to identify what he is good at and his areas for development. During the behavioural interview he was able to give confident examples of his ability to motivate, identify key skills in others and his attention to detail and analytical ability.
Job Skills and Experience: Lawrence has a background and full career within the motor industry sector mainly around prestige brands. His career began within the aftersales arena for new car sales, and this involved a high degree of daily collaboration with dealer networks ensuring KPIs were met from a financial perspective when delivering new vehicles to individual customers and key account customers. Lawrence quickly progressed into a regonial role where he took responsibility for small teams across several brands involved in the delivery of car parts. In 2015 Lawrence's reputation and knowledge across the automotive industry saw him being HeadHunted for a role in Australia. He joined Audi/VW as the National Parts and Accessories Manager and was able to grow the parts, service and retention targets year on year. He was involved in the full supply chain and inventory planning and headed up campaigns for genuine parts, oils and tyres ensuring full stock availability and working with HQ parts and accessories programs ensuring there was full alignment with business goals. Lawrence's career progressed and he became the Senior Manager for Aftersales Operations which saw him leading a large team supporting an annual turnover of $130m+. Within this role he worked closely with internal teams and all franchise partners across multiple brands to shape the strategic plans and customer-focused initiatives that improved satisfaction, improved profitability and strengthened the business culture. In Feb 2023 Lawrence was earmarked for the role of head of Group Training and Customer Experience. In this role he was accountable for the full financial P&L accountability for this Department. Delivery customer experiences scores and reporting on brand quality. Led the Tender & Process efficiency for a new roadside assistance partner and offshore the contact centre establishing new KPIs. Developed and implemented a Fast Track Certification pathway to lift franchise capability that met multi-brand requirements and was part of the Leadership Team in delivering the road map for operations across workflow, logistics, sales and service.
Industry Background: Automotive, Retail, Franchise Models
Core Competencies and Strengths: Lawrence identifies his strengths as solutions focussed, the ability to create high performing teams. He can create concepts and deliver initiatives to support business goals, employee motivators and a high level of customer satisfaction. He is technically minded, an advanced+ user of excel and SAP. He is team orientated and has high emotional intelligence which enables him to deliver and communicate exceptionally well. He is a strategic thinker and likes to know what the big picture needs to look like.
Salary: $18o,000 or $40/hour as a temp
Employment Type: Temporary, Permanent, Contract, Full Time or Part Time
Availability: Immediate
ID number: 130492
Judy
Sector: Medical/Pharma, Sales/Marketing, Technical
Personal Impression: Judy was early for her interview. She was engaging and personable throughout the meeting. She presents as a strong professional and expressed her passion for solution selling, demonstrating integrity throughout, whilst identifying that her passion is anything technical.
Job Skills and Experience: Judy's most recent role for the past two years has been supporting a new start-up business delivering e-waste recycling and secure data erasure for commercial organisations. She was responsible for customer service in relation to logistics for collections and ensuring she had the full specifications for the assets being collected. She coordinated all data management and collated inventory for availability and for re-allocation of products to be repurposed, and worked with the Warehouse facility ensuring numbers on parts and whole units availability. Judy also supported the owner with Corporate Speaking events, both nationally and internationally. She also managed the relationships with their charitable organisations, again ensuring that donated units could be repurposed and taken directly to the Charity once they had been securely data wiped, cleaned and loaded with any new software appropriate for the Charity. Judy really enjoyed the start-up operation and felt her background and commercial knowledge supported them to get processes and procedures in place that would support the business further down the line. She particularly enjoyed the customer relationships and collaborative partnerships and the feeling of working for an organisation with a "feel good" purpose. Judy's career background has really been across marketing and selling advertising space across targeted publications, having developed the first Ageing Agenda Magazine specialising in Aged Care and Retirement facilities and needs.
Industry Background: Advertising, Publications Promotion, Subscription Networks, Marketing, Travel and Hospitality.
Core Competencies and Strengths: Judy is a business development, relationship builder natural. She understands that the numbers on activity are key to delivering results. She is tenacious and loves identifying pain points for the customers, enabling her to sell the right solution. She has an analytical mind and thrives in a creative environment that gives her autonomy and the opportunity to learn new things. She is team-oriented and likes to be collaborative in her approach, particularly around discussing new ideas and ROI strategies. She is technically savvy and a researcher, and knows she is best placed to sell a solution if she has all the information. She is a self-driven absorber of education with a passion for emerging industries and new concepts.
Location: Newport
Salary: $90,000
Employment Type: Permanent, Contract, Full Time
Availability: 2 weeks (negotiable)
ID number: 88844
Julie
Sector: Admin/CS, Tech
Personal Impression: Julie is warm, friendly and loves to support in a collaborative team. She is an active learner with a proactive and pragmatic nature.
Job Skills and Experience: Julie has a solid background in technical support and customer service and also has proven experience in streamlining processes and working on various projects. In her most recent role her duties include troubleshooting hardware and software issues, managing incident tickets, and ensuring seamless operation for large teams with a focus on customer satisfaction. She has proven experience working with diverse stakeholders and maintaining high service standards under tight deadlines. She also has experience working on various projects that have included mapping workflows, analysing capacities, meeting with internal and external stakeholders to ensure the functionality of the business, initially testing 3 project sites before the final launch. Prior to this her support role has included supporting up to 5,000 users across both software and hardware, assisting with various app functionality for the Health Services for hospitals that included cleaning, meals, patient information and providing a backup of data. She has substantial expertise in managing Active Directory, handling user access, and providing technical support across various platforms, including Microsoft Office 365 and ServiceNow. Her proficiency with tools like Power BI and Tableau allows her to deliver insightful data analysis and reporting, contributing to better decision-making processes within organisations.
Industry Background: Pharmaceutical, Health, Government
Core Competencies and Strengths: Julie is self-motivated and has a proactive nature; she enjoys the troubleshooting aspect and providing a high level of customer satisfaction. She is highly organised with strong communication and interpersonal skills. Julie enjoys taking ownership of a role and providing insight for process improvements. She has strong computer skills across Office 365, Servicenow, Jira, Asure, Active Directory and intermediate Excel. She holds a Graduate Certificate in Business Analytics and certifications in Salesforce, ITIL, and Database Design.
Location: Brookvale
Salary: $75,000 - $80,000
Employment Type: Permanent, Full Time
Availability: 2 weeks
ID number: 86817
Adam
Sector: Tech / Executive
Personal Impression: Adam was a delight to meet. He was professional, high energy, dynamic, with a warm, engaging nature, and considerate in his approach with active listening skills. He is a high achiever, wanting to bring results with his innovative approach.
Job Skills and Experience: Adam has over 13 years of extensive experience in operations management, product delivery, and transformational leadership across various dynamic sectors. He is passionate about building products and services, fostering high performance and supporting businesses to launch, grow and scale. He is an expert in translating product and commercial vision into tangible deliverables, and supporting organisations and entrepreneurs to deliver accordingly. Adam has a broad skill set, with a strong project, operational and product focus. In his most recent role, he was part of a large telco, launching new products in the Fintech and Drones, working across different business units and building in solutions for B2B and B2C channels. His role included working with teams from R&D, Engineers, Tech, completing feasibility and budgets to bring the project to life. One of his achievements includes securing £11 million in new revenue through innovative partnerships and product launches. Prior to this he worked for a Fintech and smart home automation startup. His role was to lead critical operations and delivery functions in technology. He has a proven track record as both a founding team member and a senior executive, having contributed meaningfully to organisational growth and international scaling. Prior to this he worked mainly in the Energy space, where his role was to expand new products across new markets. As a Senior product manager for tech for boiler diagnostic, Adam was sent to the USA as the Operations Manager to assist in the launch of a smart IOT thermostat.
Industry Background: Telecommunications, Drones, Fintech, Home Services, IOT / Connected Home, Media, TV & Entertainment, and Energy
Core Competencies and Strengths: Adam is diligent, resourceful, highly driven and has a laser focus; he has the ability to lead small and large teams both locally and internationally. Adam has excellent business and commercial acumen and thrives on bringing projects to life, growing sectors and building and bringing the team with him with a clear focus. He holds a Master's in Technology Entrepreneurship and a Bachelor's (Hons) Business Studies.
Location: Manly
Employment Type: Temporary, Permanent, Contract, Full Time or Part Time
Availability: Immediate
ID number: 129820
Mick
Title: Account and Project Management
Skills: Mick has a diverse skill set from managing daily operations and floor management, leading a team, overseeeing safety onsite and ensuring positive guest and staff experiences. Skilled in staff training and development, event management, inventory management to his most recent role as a Programme Manager, responsible for process optimization, client portfolio management, project oversight, and stakeholder management. He has a good understanding of technical and governance proficiency, with a solid understanding of software development, reporting, and process management. Holds skills in operations, inventory management, account management, and forecasting.
Experience: Mike is a strong communicator with expertise in delivering exceptional customer service with well developed interpersonal skills. An eye for detail, dependable, reliable and a good business acumen.
Salary: $35-50 per hour
Location: Balgowlah
Employment Type: Temporary and Contract, Full Time or Part Time
Availability: Immediately
Culture fit: Mick is proactive, people centric, warm and engaging, great team player and communicator, experienced in managing complex projects.
ID number: 128064
Mark
Title: Data Analyst
Skills: Mark holds a Bachelor's Degree in Business Administration, completed Google Data Analytics Professional Certificate and Business Strategy Specialisation. Proficient in SQL, Tableau, Python, Google Sheets, and advanced Excel.
Experience: With experience working in a Warehouse, Landscape maintenance, and as a data analyst overseas, Mark is a very flexible and adaptable hardworking individual. In his most recent role, his experience includes working in a pharmaceutical warehouse, accurately picking orders, stock management, loading and unloading trucks. Prior to this role his role included assisting with the management of a restaurant, from customer service, ordering stock, payroll of 8 employees weekly to using his data skills to looking sales trends, inventory usage, and customer behavior to optimise operations. He also developed data-driven insights to improve pricing strategies, forecast demand, and enhance marketing campaigns.
Salary: Depending on contract/tasks
Location: North Manly
Employment Type: Contracting and temp work
Availability: Immediately
Culture fit: Mark is a fast leaner, tech savvy, organised and results driven. He is well presented, friendly and responsible. He would love to support a business around data analytics during him time in Australia.
ID number: 127802
John
Title: Cyber Specialist
Skills: John has a very strong background within Cyber Security, Saas and Enterprise environments, IT Team management, Cisco CCNA Foundations, ITIL4 Certified professional, project management, Vendor and Contract Management, compliance, Governance.
Experience: John's work experience is extensive, across people leadership, critical situation manager, problem solver, delivering hard conversations, project management, global stakeholder expectation holder.
Salary: $180,000 plus super
Location: Mascot
Employment Type: Permanent or contracting role
Availability: Immediately
Culture fit: John was upbeat, engaged and enthusiastic throughout the interview process. He demonstrated excellent communication particularly relating to building relationships quickly and whilst has a technical background was able to explain complex IT technical problems in lay-mans terms and with ease.
ID number: 100226
Matt
Title: Stack Developer
Skills: Hands on Stack Developer, customer service, Agile Development and project planning - operations process optimisation, Javascript, Python, D3, Postgres, REDIS, C++, Linux, AWS, HTML CSS, Docker, GIT, REST API, Web Sockets, Swift Trello, Xero, JIRA, XML, Cyber Security
Experience: Technical problem solving, customer relationship building, account management, building and motivating teams, excellent communication. delivering outcomes against targets. His industry background is Finance Services, Education, Music and Stock Market Trading.
Salary: flexible on new role
Location: Manly
Employment Type: Permanent, Contract or Temp
Availability: Immediately
Culture fit: Matt is a quiet achiever, he presented as a thinker, demonstrated very good active listening and was clearly able to communicate technical solutions to non-technical people. He comes across as genuine and kind and someone with alot of life experiences
ID number: 127622
James
Title: Data Specialist/Program Manager
Skills: PowerBI, SQL, Agile Scrum Master, Prince II
Experience: James has worked in large and mid sized businesses, with a recent focus on data security. He can deliver programs and projects on time, providing innovative solutions to his stakeholders.
Salary: $140,000 plus super
Location: Northern Beaches/ North Shore
Employment Type: Perm, Contract or Temp
Availability: Immediately
Culture fit: James would love to be utilised as a key provider of solutions in a large or small team.
ID number: 120788
Victor
Title: Information Technology Specialist
Skills: Strategic Data Planning, process mapping and strategy.
Experience: Applications, data analysis, reporting and project management
Salary: $150,000 plus super
Location: North Shore
Employment Type: Perm or Contract
Availability: One month
Culture fit: Able to guide a business through change and/or a transition phase with successful outcomes.
ID number: 120623
Mark
Title: Junior Mechanical Engineer
Skills: Mechanical testing, technical report writing, Word, Excel and PowerPoint
Experience: Heavy vehicle and automotive repair and diagnostics, testing and resolution
Salary: $70,000 plus super
Location: Northern Beaches or North Shore
Employment Type: Permanent
Availability: 2 weeks
Culture fit: As Mark is keen to grow and develop his skills and experience, he is looking for a company that fosters professional development.
ID number: 108626
Jerome
Title: Senior Product Engineer/Service Manager
Skills: Banking/Finance/Cash
Experience: Managing major installation programs with 25 staff, rolling out maintenance and warranty programs and working across client and technical specialists. Accountable for P & L and monthly reporting.
Salary: $130,000 plus super
Location: Ryde
Employment Type: Permanent
Availability: 4 weeks
Culture fit: James has worked in large businesses and is passionate about delivering solutions.
ID number: 126526
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